Core answer
In the unlikely event that your Secret Agent significantly deviates from her online presentation or proves unsuitable after extensive consultation about your expectations, you can report this within the first 15 minutes. We will then look at an appropriate solution. However, chemistry and personal preferences are subjective and do not constitute grounds for refund.
We hope this is never necessary. But if it does happen, you want to know what to do. Here is the answer.
Report it within 15 minutes
If you arrive and notice that the situation significantly deviates from the profile, raise that immediately. The first 15 minutes are the moment to discuss it, not afterwards. Contact our Operations Centre via the details you received with your booking.
What we do
We take your report seriously and look at what is possible. That may include an alternative solution, depending on the circumstances. What we do not do: dismiss a problem because it is uncomfortable. Our reputation is built on trust, including in the moments that are difficult.
What does not constitute grounds for a refund
Chemistry is subjective. Personal taste is too. A Secret Agent who is different from what you had hoped based on your expectation, but who matches her profile, falls outside the complaints procedure. We match carefully, but chemistry is something you can only truly feel when you are sitting across from someone.
Unsure about the match in advance? Ask your questions during intake. Better matching starts before the appointment.-HQ
Unsure about the match in advance? Ask your questions during intake. Better matching starts before the appointment.
Adjacent pages in this cluster
Each new page points to supporting service, trust, and FAQ nodes so the topical graph can expand without losing coherence.
Our Guarantee
What Secret Agents guarantees with every high-class escort booking: selection, communication, transparency, and what to do when something falls short.
What is your cancellation policy?
Answer to cancellations, notice periods, and financial consequences.